Privacy Policy
Introduction
Jotomi Stone Solutions (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We collect personal information you provide directly to us through the following channels:
Contact form: your name, email address, phone number, and message.
Product enquiries and checkout: your name, email address, phone number, and billing address.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and questions
- Process and follow up on your product enquiries
- Contact you to arrange payment and delivery
- Communicate with you about our products and services
We do not use your personal information for unsolicited marketing communications.
How We Store Your Information
Your personal information is stored securely on our website servers. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure.
Third Parties
We use Brevo (formerly Sendinblue) as our transactional email service provider. Your email address may be processed by Brevo solely for the purpose of delivering order confirmations and enquiry responses. We do not sell, trade, or transfer your personal information to third parties for marketing purposes.
Cookies
Our website uses standard cookies to support core functionality such as the shopping cart. You can disable cookies through your browser settings, though this may affect certain features of the website.
Access and Correction
You have the right to access and request correction of any personal information we hold about you. To make a request, please contact us at cindy@jotomistone.com.au.au. We will respond within a reasonable timeframe.
Contact Us
For any privacy-related enquiries or complaints, please contact us at:
Email: cindy@jotomistone.com.au.au
Website: jotomistone.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.